Terms & Conditions
PasarMalam is a Malaysia marketplace platform connecting buyers and sellers. By using the app, users agree to provide accurate account, phone, address, order, payment and support information.
- Buyers must pay only through approved PasarMalam checkout or approved manual methods shown in the app.
- Sellers must list accurate product condition, price, photos, stock, warranty and shipping information.
- PasarMalam may suspend accounts, hide products, hold payouts or review disputes where fraud, unsafe products, fake documents or abuse is suspected.
Privacy Policy
PasarMalam collects buyer and seller data needed to run the marketplace: name, email, phone, address, order records, messages, product images, identity details for sellers, SSM details where submitted, and bank payout details for sellers.
- Data is used for login, OTP, checkout, delivery, dispute handling, seller verification, payout and platform security.
- Seller bank details are used for payout processing and admin review.
- Users should not share passwords, OTP codes, card data or private keys through chat.
Buyer Protection
Paid orders are held in escrow until delivery/completion rules are satisfied. If a valid return/refund request is submitted before the deadline, escrow can be placed on dispute hold while admin and seller review the case.
- Return/refund opens only after delivery.
- Return/refund must be submitted before the displayed return deadline.
- Evidence photos may be required for damaged, wrong, missing or changed goods.
Return & Refund Policy
Return/refund eligibility depends on product type, condition, seller warranty and evidence. Fresh meals and street food may be non-returnable unless wrong, unsafe, missing or clearly damaged at handover.
- Approved returns may result in refund, change goods or partial refund.
- Rejected claims may close escrow and release payment according to order status.
- Disputes are reviewed by PasarMalam admin using order records, chat, photos and seller response.
Payment Policy
Gateway payments are confirmed automatically only after the provider callback/status confirms payment. Manual/cash pickup orders remain unpaid or pending until verified.
Current gateway: Billplz FPX. Card, DuitNow QR and BNPL can be enabled after provider approval.